We offer a no quibble returns policy. All items can be returned within 30 days of receipt. The customer is required to pay return postage on unwanted goods, however if an item is found to be faulty we will refund postage costs on receipt of the returned item.
If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
In all cases please contact us before returning an item and we will give instructions on how to proceed.
An item must be returned unused and in the same condition that you received it, and in the original packaging.
Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in return
Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.